Terms of Service

Last updated: January 1, 2025

Agreement to Terms

By using HouseProtecter's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our services.

Description of Services

HouseProtecter provides home security services including:

• Security system installation and maintenance
• 24/7 professional monitoring services
• Emergency response coordination
• Mobile app and web portal access
• Customer support and technical assistance

User Responsibilities

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Notifying us immediately of any unauthorized access
• Ensuring all account information is accurate and current
• All activities that occur under your account

System Usage

You agree to:

• Use the security system only for lawful purposes
• Provide accurate information during alarm events
• Maintain proper system conditions and environment
• Follow all operating instructions and safety guidelines

Monitoring Services

Service Limitations

While we provide 24/7 monitoring services, we cannot guarantee prevention of all security incidents. Our monitoring service depends on proper system operation, communication network availability, and emergency service response times, which are beyond our control.

False Alarms

You are responsible for any fines or penalties imposed by local authorities due to false alarms. We will make reasonable efforts to verify alarm conditions before dispatching emergency services.

Payment Terms

Fees and Billing

You agree to pay:

• All applicable installation and equipment fees
• Monthly monitoring fees as specified in your service agreement
• Any additional services or features you request
• Late fees for overdue payments

Payment Methods

We accept various payment methods including credit cards, bank transfers, and automated payments. You authorize us to charge your selected payment method for all applicable fees.

Equipment and Installation

Equipment Ownership

Equipment remains our property until fully paid. You are responsible for the care and protection of all installed equipment during the service period.

Installation Access

You agree to provide reasonable access to your property for installation, maintenance, and service activities. Any delays caused by access issues may result in additional charges.

Privacy and Data Protection

Our collection and use of your personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

Service Termination

Termination by You

You may terminate services at any time with 30 days written notice. Early termination may result in cancellation fees as specified in your service agreement.

Termination by Us

We may terminate services immediately if:

• You breach these Terms of Service
• You fail to pay applicable fees
• You misuse the security system or services
• We are unable to provide services due to circumstances beyond our control

Limitation of Liability

To the maximum extent permitted by law, HouseProtecter shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or property damage resulting from security incidents.

Warranties and Disclaimers

Limited Warranty

We warrant that our equipment will be free from defects in materials and workmanship for the warranty period specified in your service agreement. This warranty does not cover damage due to misuse, accidents, or normal wear and tear.

Service Disclaimer

Our services are provided "as is" and "as available." We make no warranties regarding service availability, response times, or prevention of security incidents.

Indemnification

You agree to indemnify and hold harmless HouseProtecter from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state where our services are provided, without regard to conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Last updated" date. Continued use of our services constitutes acceptance of the modified Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us: