Privacy Policy

Last updated: January 1, 2025

Introduction

HouseProtecter ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home security services, visit our website, or interact with our mobile applications.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, address, and contact information
• Account credentials and security information
• Payment and billing information
• Emergency contact information
• Communication preferences

Security System Data

Through your security system, we may collect:

• Alarm events and system status information
• Video recordings from security cameras
• Sensor activation data
• System usage patterns and preferences

Technical Information

We automatically collect certain technical information, including:

• Device information and unique identifiers
• Internet protocol (IP) addresses
• Browser type and version
• Usage data and app interactions

How We Use Your Information

We use the collected information for the following purposes:

• Security Services: Monitoring your security system and responding to alarms
• Account Management: Managing your account and providing customer support
• Communication: Sending important notifications and service updates
• Service Improvement: Analyzing usage patterns to enhance our services
• Legal Compliance: Complying with legal obligations and law enforcement requests

Information Sharing and Disclosure

We may share your information in the following circumstances:

Emergency Services

We may share your information with police, fire, or medical emergency services when responding to alarm events or emergency situations at your property.

Service Providers

We work with trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and may only use your information to provide services on our behalf.

Legal Requirements

We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Video recordings are typically stored for 30 days unless required for longer periods due to legal or security reasons.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: