Frequently Asked Questions

Most standard installations can be completed within 24-48 hours of your consultation. For complex systems or multiple locations, we may need 3-5 business days. Emergency installations can often be arranged within the same day for urgent security needs.

Yes, we offer both wireless and hardwired systems. Our wireless systems are popular because they're easier to install, don't require drilling through walls, and can be easily relocated if needed. All wireless components use encrypted signals for maximum security.

Absolutely! Our technicians provide comprehensive training on how to use your security system, including arming/disarming, using the mobile app, and understanding alerts. We also provide user manuals and 24/7 customer support for any questions.

Our wireless systems are perfect for renters! They require no permanent modifications to the property and can be easily removed when you move. We recommend checking with your landlord first, but most are supportive of security improvements that don't damage the property.

Yes, all our security systems come with 24/7 professional monitoring from our UL-listed monitoring center. Our trained operators are always ready to respond to alarms and coordinate with local emergency services when necessary.

When an alarm is triggered, our monitoring center is immediately notified. We'll first attempt to contact you using your preferred communication method. If we can't reach you or if it's a verified emergency, we'll dispatch the appropriate emergency services (police, fire, or medical) to your location.

Yes! Our mobile app allows you to arm/disarm your system, view live camera feeds, receive instant notifications, and check system status from anywhere in the world. The app is available for both iOS and Android devices.

False alarms happen occasionally. When an alarm is triggered, we'll contact you immediately to verify if it's a real emergency. If you confirm it's a false alarm with your security code, we'll cancel the emergency response. We also provide tips to minimize false alarms during installation.

Our monitoring plans start at $29.99/month for basic monitoring and go up to $59.99/month for our premium plan with video verification and smart home integration. All plans include 24/7 professional monitoring with no long-term contracts.

No, we don't require long-term contracts. We offer month-to-month monitoring services because we believe in earning your business through excellent service, not locking you into lengthy contracts. You can cancel anytime with 30 days notice.

No hidden fees! Our quotes include all costs upfront: equipment, installation, and monthly monitoring. The only additional costs might be for premium features you choose to add later, and we'll always get your approval before adding any services.

Yes, we offer flexible financing options including 0% APR for qualified customers. We can also work out payment plans that fit your budget. Our goal is to make home security affordable for every family.

Our systems have cellular backup communication that automatically activates if your internet connection fails. This ensures continuous monitoring even during internet outages. The cellular backup is included in all monitoring plans at no extra cost.

Battery life varies by device, but most sensors last 3-5 years on a single battery. The system will alert you when batteries are running low, giving you plenty of time to replace them. We use high-quality lithium batteries for maximum reliability.

We offer pet-friendly motion sensors that can be adjusted to ignore pets up to 80 pounds. These sensors use advanced technology to distinguish between pet and human movement patterns, significantly reducing false alarms while maintaining security.